Concierge Service
Personal and Corporate Concierge Service for guests of Nur-Sultan and Kazakhstan

Generally, not many of us like planning, or even having to remember every detail about our travel! Even keeping a record of a busy schedule can be pretty difficult. Qualified K-PROTOCOL concierges will help you plan meetings and solve other organizational issues, fill your free hours with interesting and useful leisure.


Visa support Booking air and railway tickets Information about business lounges, booking and organization of related services to ensure a comfortable departure and arrival Hotel booking Individual transport service.


Organization of protocol events: receptions, presentations, signing of contracts and agreements, etc. Organization of the negotiations.


Language support for participants of international exhibitions and conferences Translation of speeches for public speaking Language support in negotiations with foreign partners, in making presentations.


Booking tickets for cultural and other events Ordering excursions and organizing an entertainment program for guests and accompanying persons

The concierge can offer any sort of service, from business concierge to corporate and personal concierge, with 24-hour assistance or one-day availability.

Business events
Meetings of governing bodies (Management Board, Board of Directors, Council of the Association, etc.), Coordination Councils, committees and commissions, as well as the organization of presentations, press conferences and other events
  • Preparation of recommendations for developing an event format program.
  • Develop an event management script.
  • Preparation and design of the venue.
  • Production of handouts.
  • Information and image support.
  • Organizational and technical support.
Congress events
Conferences, summits, forums, seminars, exhibitions ("turnkey" holding)
  • Planning, budgeting and financial management, calculation of the size of organizational fees.
  • Marketing of events, as well as their promotion using the existing updated client base (more than 5,000 contacts).
  • Congress website: creation, content, technical support, development of the Congress logo.
  • Registration of participants: acceptance of online applications, abstracts, organization fees and other payments (including payments by credit cards), document flow.
  • Design, printing and distribution of Congress materials, forming a participant’s portfolio.
  • Optimization of the process of selecting a conference room and equipment, organization of simultaneous translation.
  • Planning and building halls.
  • Organization of registration and information desk, coordination of staff during the congress.
  • Selection of hotels, visa support, transfers, organization of social and excursion programs.
  • Catering services: coffee breaks, lunches, banquets, receptions.
  • Search and attract target audience and focus groups.
  • Work with sponsors and the media.
  • Creative ideas for formal ceremonies.
  • Prepare presentation videos.
  • Providing video and photo documentation.
  • Design and creation of exhibition stands, including related services.
  • Design and engineering, manufacturing and installation of stands of any complexity, technical support of events.
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